The Chan sisters know they have to stick together. The three young women have been ‘mothers’ to each other since 2002, when as children, they suffered traumatic domestic abuse and were sent into residential care. Living away from their natural parents, they learned independence earlier than most children, and when the older Chan sisters grew to adulthood, they were allocated their own public housing unit to attempt to leave their painful past behind and start a life of their own.

With such a difficult start to life, though, the Chan sisters didn’t have enough money to purchase basic furniture to fit out the house. They visited Crossroads and were able to select what they needed, from chairs to appliances, to small household items, grateful and relieved that this part of their burden, at least, was lifted.

In 2012, Crossroads impacted 13,716 people in need within Hong Kong: people like the Chans, who come to us referred by the Social Welfare Department. We are deeply grateful for this partnership and the opportunity to serve Hong Kong families and individuals at some of their most desperate times.

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Farmers in developing countries face many challenges their wealthier counterparts can avoid: limited access to market information, greater exposure to market forces and bad weather, lack of access to capital, and more. Each of these factors disproportionately hurt poorer farmers who, as a result, often earn far less than deserved for their crops, or may lose their crops or fields altogether. Fair Taste, a Hong Kong based organisation, works with producers in developing countries to manufacture goods that will be sold at fair prices. Fair Taste also works locally to educate the community about these producers’ plight and how fair trade can support them. Sales of Fair Taste goods ensure that producers get a fair price, and a voice in a more developed society.

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That point had come for the Chen family. Four months after Mrs Chen’s stroke, her speech had not returned and confusion left her struggling to recognize friends and family. She even battled to sit upright in a chair. Her husband, after a valiant effort to care for her, knew it was beyond what he could provide.

The answer came in the form of the Po Leung Kuk elderly home in Tung Chung, who took in Mrs Chen as a resident. Visitors are struck by the compassion that emanates from staff and nurses at the home, who provide this haven.  Mr Chen, visiting each day, saw the nurses work gently with his wife, encouraging her to find new ways to manage her life. They taught her basic sign language. They helped strengthen her muscle system. Today, she recognizes the voices of her husband and the staff. Smiling and gesturing to them, she demonstrates that she can even sit up on her own.

It was this need for care among Hong Kong’s elderly that birthed this particular home. As the staff sought to furnish it, however, they faced a challenge. “We didn’t want to purchase a lot of cheap, identical furniture,” said the director. “We wanted it to feel like home for our residents.” That’s where Crossroads could help! The elderly home’s directors visited our site and spent hours with colour swatches and lists, carefully choosing sets of tables, chairs and decorations that they used to create themed rooms, corners of comfort and community. They created a nursing home that, remarkably, truly does feel like home.

“Around 40% of the furniture, and 90% or our office equipment, is from [Crossroads],” said the director.

That meant, she concluded, they could spend more money on medical support for the residents. It is precisely the kind of Hong Kong support Crossroads loves to provide.

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It is hard to fathom the depth of terror in children who live with violent loved ones. The frightening shadow of their parent looms over their childhood, leaving them with no safe place. They learn, from a young age, to expect violence at any time and they fear that, when the aPeter Stepping into new lifenger goes too far, they might even be killed. For some, that death almost seems to offer a blessed relief from the searing pain of life.

Peter Chow*, a 17 year old Hong Kong teenager, lived with this nightmare under his father’s care. Every evening, he would dutifully return home and, as he opened the door in trepidation, he never knew if he would make it through the evening without his father attacking him.

It was the final blow when, one night, his father smashed a glass over the young man’s head. Peter knew he had to flee. Yet he was stuck between worlds. At only 17, he was technically almost an adult, but he had no income to rent a home of his own. Nor did he have the life experience to know how he should manage.

Hong Kong’s Social Welfare Department came to his rescue. A case worker took him under her wing and got him safely out of danger. He was given welfare benefits that helped him rent a small room of his own. He now had a roof, and a safe place, but he still needed furniture and appliances to make it livable.

That is where Crossroads came in. His case worker brought him to us and we were delighted to see him choose his needed furniture and electrical equipment from our warehouse.

There are many things we love about this work. A day such as that, when we may play a role in creating a safe place for Peter and other minors like him, brings us a depth of joy too. It may be a ‘day at work’, but it feels like something more.

*Name changed

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We were no doubt naïve, but we found it all too easy to assume that a prisoner, when released from jail, would feel unabated joy. For some, the readjustment brings bewilderment and confusion. After 20 years in prison, Mr Wong*, in his 70s, was one who struggled to re-enter normal life. For two decades, every decision had been made for him and Mr Wong now felt baffled and perplexed when even small choices were placed in front of him.

We met Mr Wong when he visited us with his Social Welfare case worker. ‘Shopping’ for such people in our warehouse is quite similar to shopping in a department store, except that we don’t charge them any money for the goods they take! Our staff took Mr Wong around the warehouse, showing him the variety of high quality donated furniture we had on offer.

It was clear, though, that even this was hard for Mr Wong. His case worker patiently helped him as he agonised over each decision, measuring to see what would fit and choosing the kinds of furniture that were most appropriate: a bed, cabinets and more. Finally, he left with a van filled with the goods and we rejoiced that, together, we had helped this man begin again.

At Crossroads, we love to work with the Social Welfare Department in cases such as Mr Wong’s, where the community’s most vulnerable are relying on help.

 *Name changed. Photo is a representation only.

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When Hong Kong turns up the heat, it’s no picnic! Crossroads doesn’t stop shipping aid throughout the summer but it can be exhausting for corporate teams, community groups, and our regular volunteers to load a container in the hot summer sun. Even worse, when it rains. Since our loading area is exposed, valuable donated goods waiting to be sent to orphanages, hospitals, or other groups around the world, can be put at risk while they wait to be loaded.

Credit Suisse, longtime friends of Crossroads, saw the need for a proper shelter over our container-loading area. Having loaded containers as a corporate group, Credit Suisse knew firsthand that without keeping our volunteers safe and protected while loading containers, Crossroads couldn’t do the work we do!

They came alongside Crossroads to sponsor a large, sturdy marquee which now covers the area where our containers are loaded. The difference it’s made cannot be quantified. We no longer need to construct temporary rain shelters for the waiting goods, and our volunteers are now protected from Hong Kong’s sweltering summer sun.

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“We need almost everything!” SARDA (Society for the Aid and Rehabilitation of Drug Abusers) staff told us when describing their many drug rehabilitation facilities across Hong Kong.

2015-04-24_1214

We listened in amazement at the massive nature of their services, with branches all across Hong Kong that help addicts recover, rehabilitate and retrain. They undertake this huge operation on a simple budget with great dedication, but limited financial resources. We offered to help outfit their centres which had not been refurbished for years. Twenty trucks left our premises, laden with provision that SARDA had selected. It was our biggest ever single donation to an NGO.

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Furniture from Crossroads now supports SARDA’s community homes for recovering addicts. Computers and desks have set up a new training scheme (below) to teach IT skills.

IMG_4615

Crossroads loves to make an injection of capital, through donated goods, when financial capital is not in the offering. “It can be hard to finding funding for drug addicts,” said one of the SARDA staff. It seems that donations are not easily given for drug addicts because “people think they’ve brought it on themselves and don’t deserve help. But we believe everyone deserves a second chance.”

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80 year old Xiang and his wife woke, in the black of night, as rushing water poured into their village home, bringing down one of its aged walls. Heavy rains had seen a nearby river burst its banks and the elderly couple, in shock, only just escaped before its angry waters saw their house collapse. In minutes, they lost the possessions of decades.

Photo courtesy of CFPA.

Photo courtesy of CFPA.

Flooding is a tragic part of life in many parts of rural China and the poor, inevitably, are the hardest hit. Their smaller, less stable homes have less resilience to the ravaging flood waters, and they have little access to communication technology that could warn them of impending danger or equip them to seek help.

This year, once again, torrential rainfall is likely to cause widespread flooding in rural areas of China. And, once again, those already poor will pay the highest cost in the loss of homes, livelihoods, family members and their meagre possessions.

For some time now, Crossroads has been partnering with other organisations not only in disaster response, but also disaster preparation. The Hong Kong community has provided superb support as schools and community groups have helped us prepare consignments, providing, in particular, hygiene and other survival kits, together with much needed bedding and clothing.

Nature strikes with heartbreaking frequency in these areas, but, with emergency supplies in place beforehand, we have a greater chance of mitigating its tragic impact.

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China Snapshot

Population: 1.35 billion

Capital: Beijing

Population below international poverty line of US$1.25 per day: 11%, or 157 million people

China is experiencing rapid economic growth, but the benefits have not reached millions of people in rural areas. People who are already poor are the most vulnerable to death, injury and loss of livelihood when floods and earthquakes hit.

Natural disasters in China affect more than 200 million people every year.

China_S1359U_6

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The furious downpour was the longest recorded in Hong Kong's history, leading to severe flooding and massive damage.  Affected families were...

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It’s a nice problem to have. Our phones run hot and our email boxes burst with new messages as Hong Kong people generously offer goods to us each day. The people of Hong Kong love to give.

So, yes, a nice problem to have, but a problem, of sorts, nonetheless. With phone calls numbering 60, 70, or more, every day, it can be hard for even our dedicated team of volunteers to keep up.  They were sometimes overwhelmed. So was the system they were using. It was designed for an earlier time in Crossroads’ history. It worked fine, back then, but could not meet today’s demand. Nor, from what we could see, would it meet tomorrow’s.

Microsoft2When Microsoft first contacted Crossroads, it was to arrange a day of corporate volunteering and simulations. But after a day serving at our Crossroads’ site and experiencing a taste of poverty through the Struggle for Survival simulation, they were inspired to do more than just use their muscles!

Microsoft worked with Crossroads to come up with a partnership that truly used their core strengths, and solved our incoming phone calls dilemma.They donated and hosted a brand new IT system which is far better suited for handling the generosity of Hong Kong’s wonderful community.

“The most immediate benefit is that we have more visibility of our donation pipeline so that we will be able to match more donations to more needs and deliver relief faster. That means we will be saying ‘no’ [to donations] less often!” said Matthew Gow, Crossroads’ CTO.

With Microsoft’s partnership, it’s a joy to be saying ‘yes’ to more lives changed!

We can help your company engage with development issues

Crossroads has helped hundreds of companies, including some of the world’s biggest brand names, find ways they can develop their CSR programmes and serve the poor, through volunteer days, finding NGOs to partner with around the world, taking part in simulations, and much more.

Contact us today at enquiries@crossroads.org.hk to start talking about how we can help!

Cambodia: Bullet shells to Peace Doves

Decades ago, bombshells ripped through Cambodia, scarring the land and its people. Young Heang was a little toddler when his family...

read more ...

Ukraine: losing everything

“Everything broke in my head, soul and body. You are alive but you don’t feel alive.”  A Ukrainian military leader spoke...

read more ...

Hong Kong: Once in a Century Storm

The furious downpour was the longest recorded in Hong Kong's history, leading to severe flooding and massive damage.  Affected families were...

read more ...

The Philippines: Under the Shadow of a Volcano

Living beside an active volcano is not for the faint of heart. It's true that there are many advantages, if little...

read more ...