Lush, the handmade soap company, always furnishes its shops in ways that are a feast for the eyes. So imagine our delight when, just when we needed to furnish our new Hong Kong Distribution Centre, they happened to be refurbishing and offered us their exquisite, superseded items.
It was amazing. Our goal had been to create a space which Hong Kong people would find not only helpful but even beautiful: a place that felt rather like a nice boutique, although, of course, they would pay us no money when ‘shopping’ in it. This shelving was perfect, except for one factor. Our space was quite large and there wasn’t quite enough shelving to fill it. It seemed a pity. We had stored this furniture for three months, knowing how helpful it would be in this project, but we definitely didn’t have enough. Our team met on it and suggested other shelving to supplement, but it was not a great match. The following day, to our astonishment, an email came in. “Lush is renovating another store and is offering more shelving. Might Crossroads be interested?” We jumped onto email with an astonished yes. The timing, the quality, the need met: everything about this was a perfect match. Now this space is open, serving Hong Kong people in need with, we hope, the sense that they are being cared for with dignity and respect (see image below).

When Microsoft first contacted Crossroads, it was to arrange a day of corporate volunteering and simulations. But after a day serving at our Crossroads’ site and experiencing a taste of poverty through the Struggle for Survival simulation, they were inspired to do more than just use their muscles!
Chi Kin should be running and climbing like any other energetic preschooler but at 3 years old, the little boy still can’t walk.
The reason for her tears was the brown upright piano in front of her. It was the only piano we had ready to give and it had been delivered from a Hong Kong home just the day before. The keys, however, didn’t seem to be working and our staff had agonised over the fact they must send the mother away, without it. At that moment, though, another volunteer was called over to give a second opinion, and spotted the problem. It was simply the angle of the piano. Within moments, this volunteer demonstrated with a few scales that it was, in fact, in perfect working order!




