FAQs

Global Distribution: where need meets resource

We are donated excellent quality goods by business and private donors. We distribute these to people in need, in Hong Kong and around the world. Global Distribution is a crossroads between need and resource.

How much do we distribute? (click to open/close)

We distribute 200 x 20’ container equivalents per year; 60% within Hong Kong and 40% internationally.


Who do we help in Hong Kong? (click to open/close)

We give to:

  • individuals and families in need. People are daily referred to us by the Social Welfare Department of the HKSAR, as well as by other charities.
  • non-profit organisations registered in the HKSAR.

We serve a range of need:

  • Community/cultural groups
  • Drug rehabilitation
  • Educational institutions
  • Elderly persons
  • Environmental care
  • Families in need
  • Medical clinics & hospitals
  • Orphanages
  • People with special needs
  • People at risk
  • Rehabilitation services
  • Service organisations
  • Social enterprise
  • Sports programmes for the disadvantaged
  • Suicide prevention services
  • Support for domestic workers
  • Support for new arrivals
  • Support for women
  • Vocational training programmes
  • Welfare of animals

We provide goods to empower people, whether on an individual or organisational basis.


Who do we help internationally? (click to open/close)

  • Children/women at risk
  • Communities impacted by digital divide
  • Communities in entrenched poverty
  • Disaster victims
  • Drug rehabilitation centres
  • Elderly care
  • Environmental care
  • Medical clinics & hospitals
  • Orphanages
  • Schools/universities
  • Social enterprise initiatives
  • Special needs groups
  • Victims of human trafficking
  • Vocational skills training centres
  • War damaged regions


Where do we ship internationally? (click to open/close)

We have, to date, distributed in:
Asia:
Hong Kong, Bangladesh, Cambodia, East Timor, Fiji, India, Indonesia, Kiribati, Laos, Malaysia, Mongolia, Myanmar, Nepal, Korea, PR China, Pakistan, Papua New Guinea, Philippines, Samoa, Solomon Islands, Sri Lanka, Thailand, Vietnam.Europe:
Albania, Armenia, Belarus, Bosnia Herzegovina, Bulgaria, Croatia, Hungary, Latvia, Lithuania, Macedonia, Moldova, Poland, Romania, Russia, Serbia and Montenegro, Siberia, Spain, Ukraine.Central Asia:Afghanistan, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan.Africa:

Angola, Benin, Burkina Faso, Cameroon, DR Congo, Egypt, Ethiopia, Gabon, Gambia, Ghana, Ivory Coast, Kenya, Lesotho, Madagascar, Malawi, Morocco, Mozambique, Namibia, Nigeria, Rwanda, Sierra Leone, South Africa, Sudan, Tanzania, Uganda, Zambia, Zimbabwe.

South/Central America:

Brazil, Caribbean, Chile, Costa Rica, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Trinidad.

Middle East:
Iran, Iraq, Israel, Lebanon.


How much do we warehouse? (click to open/close)

We currently store approx. 200 x 20’ container equivalents.


Who gives the products distributed? (click to open/close)

  • Manufacturers
  • Hotels
  • Educational institutions
  • Hospitals
  • Companies
  • Individuals


Do we collect goods from donors? (click to open/close)

We ask our donors to deliver goods to us, please.WHY DELIVER: This may be a surprise to some as, in the past, we had volunteers collect goods. We can no longer do that, sadly, for two reasons.* Firstly, we have been overwhelmed by Hong Kong’s generosity. So many Hong Kong people now kindly donate that we cannot find sufficient volunteers to staff a pick-up service. Some donors therefore suggested we switch to a delivery model. We were reluctant to do so, as we know this costs our donors. Yet, they pointed out, it also costs, in Hong Kong, for people to have goods taken away for trash. They had a point. We listened. Finally, reluctantly, we changed our model.

* Secondly, as you may have heard, we are needing to move from our current premises. This is happening in phases, over the coming years, but is already underway now. We are in for a difficult few years with major labour needs. As a result, we are having to direct more labour resource to getting us through and beyond this move.

Want to donate goods?


Who pays for shipments? (click to open/close)

Those to whom we ship rarely have money for transport. Normally, therefore, we ask transport companies for free or discounted rates. We then fundraise against the costs remaining. Want to sponsor a shipment? Want to request a shipment? Occasionally, shipment recipients can raise their own funding. Where this is the case, we can ship much more quickly.


How do we exercise quality control? (click to open/close)

Quality of donors. We are usually given surprisingly high quality goods.

  • Many products come from manufacturers and are brand new.
  • Many come from five star hotels or multi-national companies and, while not new, are of the professional quality needed to facilitate their operations.
  • Others come from hospitals and universities, both of which must also offer high quality service.
  • Further donations come from individuals/families. Hong Kong has an itinerant expat population which often sees excellent household goods donated.

Checking and processing. Everything we receive is checked by our army of volunteers. Crossroads has 14 processing departments, in which we assess goods for their quality and suitability. Faulty items are either repaired or recycled.


How do we ensure best practice? (click to open/close)

We are painfully aware of the fact that the wrong kind of humanitarian aid does more harm than good. As we seek best practice, therefore, we are guided by both those whom we serve and those who co-labour in the humanitarian sector.When distributing goods, we are led by the people who are receiving them. Our partners tell us their needs/project plans and we liaise closely to hand-pick products that will be most strategic. In this, we are guided by the recipient’s strategic goals and target group needs. We also factor in cultural and climatic constraints, as well as the rules driving their nation’s customs requirements.The result is a highly tailored shipment, fit, as closely as possible, to purpose.


How do we verify recipients of goods? (click to open/close)

In Hong Kong, we distribute via the Social Welfare Department’s referrals or through NGOs registered with the HKSAR. Internationally, we have a robust application available for registered non-profit organisations anywhere in the world. These organisations explain the history of the work, describe its scale and reach, submit plans for which these resources are needed and agree to feedback mechanisms and site visits. Each also provides references from trusted NGOs. We tend to focus our efforts on empowering organisations who are not already receiving substantial help from other sources.


What do we send? (click to open/close)

Building supplies, vehicles, computers, medical provision, household furniture, office furniture, educational furniture and equipment, bedding and textile supplies, electrical items, household goods, clothing, stationery, bicycles, books and educational toys.
Crossroads Foundation Hong Kong

Finance

Q & A – How are we financed?

Finance

Q & A – How are we financed?

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Our Annual Reports

AR_2012

Our Annual Reports

AR_2012

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Our Hong Kong work

SADRA_staff

Our Hong Kong work

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